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FAQs About Comeontop Technologies

How does Comeontop Technologies help?

Comeontop Technologies through its brigade of Microsoft Certified engineers is always willing to lend a helping hand to clients. Using mediums such as Phone, Chat and Remote Access Technology, the company ends up getting any troubleshooting process underway as and when called upon.

What plans Comeontop Technologies offer?

Comeontop Technologies has 3 basic plans in its kitty. Depending on the requirement, the best possible plan can be chosen.

Does Comeontop Technologies resolve software glitches?

The army of professionals at Comeontop Technologies is well versed with the art of troubleshooting any software glitches affecting operating systems. Supporting the latest and even legacy operating systems, the brand of techies are not only good at troubleshooting error messages but providing support for a range of operating systems like Windows 95, Windows 98, Windows ME, Windows NT, Windows 2000 and Windows XP.

What are the technical credentials of Comeontop Technologies techies?

All Comeontop Technologies technicians are A+/MCP/MCSE Certified Professionals. Also doubling up as Network Administrators, Comeontop Technologies support engineers possess extensive experience in Technical help desk environment to resolve issues related to legacy as well as emerging technologies.

How long is the call wait time?

Your call would be attended in the shortest time span possible because we know any glitch with a PC can end up throwing back the productivity quotient by a long way. However, to better let you know we have 3 mediums at our disposal i.e. email, chat and remote access technology. And as a client you are always at a liberty to choose any one out of the three.

How is remote assistance better than conventional support?

Using a secured web connection Comeontop Technologies technicians remotely view a computer screen. With a client’s permission they not only diagnose an issue on hand but even indulge in troubleshooting and providing resolution for a PC, network devices and other peripherals via the online route. All security features have been designed to allow Comeontop Technologies engineers to securely connect via an Administrative capability and at the same time view, scan, and troubleshoot a computer remotely via a dedicated PC Care web access.

Can a Comeontop Technologies engineer log back into my computer once a session is over? What are the security repercussions?

Let us assure you the software used to view a PC screen is completely safe and secure. For at www.comeontop.com a session can be initiated only by the client, meaning that at no point in time Comeontop Technologies technicians can access your PC without permission. And even once a session has been initiated, clients are at liberty to not only override a technician but also terminate the session at the click of a mouse. At Comeontop Technologies, let us further assure you technicians only do what is necessary for repairing the issue on hand. Once their task is completed and a connection has terminated, they can never end up re-connecting to a PC unless another session is initiated.

Can remote assistance be delivered via a dial-up connection?

At Comeontop Technologies, remote support assistance via a 56k modem is very much a possibility. However, there can be some latency depending upon the medium or a provider.

Does Comeontop Technologies maintain a history of past interactions and cases? Can such details be fetched automatically?

Yes, Comeontop Technologies maintains a record of past interactions and case histories to save time and help clients better.

In case of purchasing new gadgets would the same service plan work or would I need to buy a new service plan altogether?

Anyone who has already purchased a subscription plan can end up using the same plan for gadgets purchased in the future or apply the same on ones already in possession. However, all this would be possible only till the time a plan is active and valid.

What type of computers do you support?

We support clients who have Microsoft Windows XP, Windows Vista and Linux Operating systems installed on their PC. We do not support Apple or Macintosh operating systems. However, in case if you are not clear what OS is installed on a PC, give us a call and our technicians will end up figuring it out for you.

What is the mode of payment?

Comeontop Technologies accepts all major credit cards and yet at the same time allows clients to make a payment via its secure website or to a technician directly over the phone line.

Does the information remain secure when provided online? At Comeontop Technologies, all possible measures are taken to protect clients against any loss, misuse or alteration of information. The company uses industry-standard SSL techniques and encryption technologies while receiving any information online.

What is done with the personal information provided? Protection of privacy is of utmost concern at Comeontop Technologies. For at the end of the day Comeontop Technologies believes all possible measures taken towards protection of personal information will enable it to provide a flawless customer service experience. In case, if you have any further queries please feel free to go through our privacy policy.

A minor glitch in my PC just needs a few minutes of expert help for a speedy resolution. So, why should I end up opting for a maintenance plan?

If you think it is really the case, Comeontop Technologies gives you the option of taking a free trial on your first call. But then with Malware, Viruses and Adware constantly evolving, we are sure you would like to opt for an annual maintenance plan. Since, at the end of the day, it is your best bet to get over the fear constantly emanating from threats and external attacks stemming from the World Wide Web.
What our clients says
I hope that you got the feedback that I gave immediately at the end of my session today as requested.
"Starr Wiginton"
Anil was very patient, courteous and knowledge of the tremendous task he encountered for me. The problem took approximately 4.5 hours
"Ed Wahoski"
I just want to commend Parveen Yadav for an excellent job of helping me solve my printer problem today. The service took almost two hours
"Carole Woods"
Hi Anuj. I am very pleased with the service I received yesterday and I have no problem teferring you to my friends.
He is the best computer tech i ever worked with -he spent over six hours fixing my computer not many would do that -it was a pleasure working
"mary hatt"
Hi Deepak, I did review all that you explained ...I was able to create a storage file and delete a storage file...I did not attempt a child file...
Yesterday Jitesh spent several hours working on my computer. McAfee had suddenly quit working, and he was able to restore everything.
"M. Huger"
I received your updated account of your services this morning, and I am very impressed with your work, effort and time
"G Woodward (Woody)"
Anuj, just a note to say the Rohit did a good job of pin-pointing and solving the problem I was having downloading Windows updates.
I just want to say I am so grateful for Vineet and Jitenbra they helped me so much when I was at my wits end with my modem and ethernet service.
"Ozella Campbell"
call +1-888-880-5007 Gilt-Edge Tech Support starts at only $139 .95
Disclaimer : Comeontop Technologies, a harbinger in tech support services, is an independent organisation. Our inimitability lies in the array of our products. More....
Comeontop Technologies's support staff are Comeontop Technologies Certified Technicians but do not necessarily hold any certifications from any third party unless expressly specified. We at Comeontop Technologies, do not represent or endorse any of the third-party companies. The company also does not bear any liability of the third party content on this website. We respect intellectual property rights and the trademarks, brand names and logos of other parties, which are provided on this site, are only for furnishing information. This should not be taken as any kind of accreditation by Comeontop Technologies.
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